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. Why? I won't be obtaining Dell all over again if they've NO People in america who also can handle troubles from buyers.. This is certainly absurd
We give u refurbished immediately after number of months harddisk not Performing now I will case in purchaser courtroom on ur business and add these on situations of india .
I would want to get someones attention from Dell to help you me to resolve this make a difference. I no less than should have some clarification or no less than an apologies as a long time client. Hayk
June twenty five, 2015 at seven:seventeen pm I lately brought a Dell computer, in March. I went on holiday in April, and since I had been on a cruise ship, experienced no ought to use my computer. Once i returned property, I turned my computer on and it started off building this wired sound. I contacted Dell Tech Support and that they had me conduct a myriad of steps. Eventually, I despatched me a box to return the computer for maintenance. I been given the computer and it paperwork mentioned the enthusiast and hard drive was changed, it wasn’t. After i turned my computer on all over again, precisely the same thing but this time, could not do just about anything with the computer. Contacted Dell Tech Aid once more. They once more had me carry out all sorts of point Along with the computer to repair service and almost nothing labored. I been given A different box to return my computer. Received it again, it worked for at some point then it would not boot up. Contacted Dell Tech Guidance they usually reported I necessary to have my Running Technique replaced so they might mail me a USB push and also to Stick to the instructions to interchange the Working Program.
To that close, I have gained a cellular phone contact nowadays Nov. 19 at 2:30pm PST from An individual in India or Pakistan his name was Farouk once more very significant accent, could not understand 50 % of what he mentioned, he seems that he doesn’t know anything about my buy and what I are already via, he is just a social websites associate, I'd to explain all the things from the beginning, I check with him I must talk to the COO of the business as he should be very well knowledgeable about What's going on, but Farouk advised me that is impossible because the COO would not have time for me, and I should really talk to his boss then I instructed him Okay Enable your boss connect with me then he claimed that is impossible And that i need to be the one to mail him an electronic mail, then he may well phone me if he has enough time.
This can be a deceptive enterprise apply & is also illegal. I hope everyone that visits This great site will file a criticism Together with the BBB & the Federal Trade Commission. These practices in opposition to The buyer will carry on so long as we permit it to. Please rise up in your legal rights & halt this sort of crap.
January 7, 2015 at 4:fifty nine pm The worst attainable customer support in all the globe, bar none. I are actually handed around for 3 months seeking to determine what has transpired to my buy. I have already been shifted from Office to department, been on keep for 50 percent hour increments at any given time, asked for the supervisor and in no way get linked.
transfer us to a different Division who tells us we must purchase a just one 12 months specialized service deal for more than $one hundred. Or, they tell us our difficulty is so significant we must mail our computer (notebook) to their service Office for restore. These aid persons in India are qualified to generate profits in lieu of give specialized support.
The 1st guy, Jacob, stated I had to go from the diagnostics all over again and hung up on me. I spoke with John and told me he’d get around the my notebook and do the recovery now.
It is very unfortunate that a consumer has got to visit Extraordinary lengths to fix their own computer mainly because There is certainly nobody at Dell that appreciates how to fix it. They may have created guesses and perhaps made an effort to patch factors to make it appear like it was Doing the job. Previously I've despatched email messages into the Dell Executive Business right down to workforce that don't have anything to perform with Dell products and solutions. Not one particular man or woman confirmed any signal of caring or perhaps make an energy to really make it suitable. When I contacted Dell I bought a runaround and an I don’t care Angle since I'd a complaint. I however are unable to believe that I am sending an e-mail from the method which could not do that for that past 12 months as the working program experienced issues and outdated or missing drivers, and guidance people that do not treatment. Now I don’t really need to logon to my email online, I might have it downloaded to my computer and take a look at my e-mails at any time with out logging on.
May perhaps 11, 2016 at 7:fifteen am Make sure you Read through: I procured a Dell computer on December 20, 2016, and my computer has not labored. I have contacted Dell 50 + periods and cannot get any aid. Every time I termed to speak to tech assist they cling up on me and I useful reference phone again to only repeat my computer issue about & more than. I’m regularly told Allow’s comply with these actions and also your computer must function now and I nevertheless addressing precisely the same computer troubles five months later on. I referred to as in again repeatedly only to be informed that the final technician didn't full some actions. Hence, the technician said let’s Do that phase and it should get the job done now and when that technician is done he/she suggests The problem is now fix; then it’s NOT.
It goes on and on. There are Lemon Laws to shield The patron and Of course, I wish to be Section of a class action lawsuit towards Dell. The sooner the greater. I required a process alternative in excess of a 12 months in the past and stored getting the operate around from India. Plenty of previously!
assists so Lots of people and supplies employment globally and domestically It is clear which the Dell is familiar with the way to appeal to, retain and handle staff members effectively